Can I return an order?
Please ensure that the wines delivered are not defective or damaged, before accepting the order. On accepting the order, you have agreed that the product(s) are also in acceptable conditions. However, if there still are issues, please contact us or call us at 9005 5404, within 7 days of delivery, and we will be happy to investigate your case.
As part of the investigation, we will require you to return the product with not more than 1/4 of the bottle consumed. In such cases, we will reach out to you separately to establish a time and date convenient to collect the product, at NO additional cost.
Once your return is received and inspected, we will notify you of the approval or rejection of your request.
If you exchange request is approved, we will reach out to fix a delivery date and time convenient for you.
If your refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-12 business days, depending on your bank.